Important - Please read this part!

If you are not at home during the day it might be better to use an alternative delivery address like a friend, your work place or someone else you trust.

Our delivery times are based on what we can acheive within our control.  We endeavour to turnaround your order for dispatch within 10 working days but sometimes it can take longer at peak times, it may take up to 20 working days (a working day is Monday, Tuesday, Wednesday, Thursday and Friday).It may take 2 days for this to be delivered, sometimes it can take longer.  We utilise the services of Yodel but for remote areas and non-mainland destinations we use Royal Mail.  We have found this to be the most successful method of delivering 1000's of orders to primarily home delivery addresses.  Unfortunately we cannot control the weather, acts of God or other extremties but we do try our best on what we can control. 

We use Parcelforce because they specialise in delivering to consumers, whereas many other couriers are business to business. 

We charge a flat rate that includes packaging and VAT to any mainland UK address but excludes the Highlands, Islands and Northern Ireland which have a small subsidy as it costs a little more to get a parcel to these places.

Generally, we do not use Royal Mail because of the size of most of our packages and that we can track and trace all parcels using the one courier company.  We find this more economical to deliver and better for both us and our customers to track their orders.  However, for some remote areas of the UK we may use Royal Mail.

When your order has been processed and dispatched from our factory you will receive an email to let you know.  This will have a web link so that you can track the progress of your delivery right from us to your door, unless we use Royal Mail to deliver your goods.

Track & Trace...

Once your parcel has been scanned to leave our building an email will be sent to you with a web address that will allow you to track your delivery.  You can do this online.

If you are not going to be at home during the day we suggest that you use the  delivery address of a place that you will be or can collect this safely.  If you live in a place with a secured entry system please let us know when you supply your delivery address by completing the additional information box at the time or order.

Remember...

If you are not at home during the day it might be better to use an alternative delivery address like a friend, your work place or someone else you trust.